NO REFUNDS, Exchange or Store Credit Only
Returns: Exchanges & Store Credit Only
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you an exchange refund or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards and swimwear:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
If you’ve done all of this and you still have not received your exchange yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Unfortunately sale items cannot be refunded returned or exchanged
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for instructions on how to return your item(s).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should email us for instructions firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.